Our engineers went to Zimbabwe from September 16 to September 20, 2025, to install and debug the 63T expanded metal machine.
The Situation encountered by the customer (as shown in the picture)
The customer assembled the machine according to our installation video.
However, the client machine cannot display a complete mesh when it is running, as shown in the figure.
Expanded-metal-machine-failure-problems
After we received feedback from customers, we first conducted WeChat video guidance with customers, but we still couldn’t produce a good finished product.
We then completed the engineer’s visa within two weeks and arranged with the client to purchase the plane ticket.
Problems we discovered
Before we set off again, we found that the customer had chosen the wrong cutter size and needed to replace the cutter. Moreover, the customer was a novice and could not adjust the cutter properly.
This is the reason why customers cannot make a complete mesh with good quality.
punching-mold
Arrival at customer’s factory
After the engineer arrives at the customer’s factory, he teaches the operator how to replace the cutter and how to set the cutter.
Finally, the machine ran perfectly.
DAPU-engineers-successfully-debugged-63T-expanded-metal-machine
In summary, our engineers knew and understood the customer’s need to replace the cutter and set the cutter before going to the customer’s factory, but the customer lacked experience and needed the engineers’ guidance.
DAPU-expanded-metal-machine-successfully-operates-in-Zimbabwe-factory
